Contact
Last updated: 2026-04-19
For Eddivom inquiries, please email the address below. We typically reply within 1–3 business days.
01.Inquiry types & response times
Feature / how-to questions
AI usage, template selection, general how-to
Typical reply: 1–3 business days
Bug reports / incidents
PDF generation failing, display issues, AI not responding, etc.
Typical reply: Within 24 hours (by severity)
Billing & refund inquiries
Payment questions, refund discussions, technical plan-change issues
Typical reply: 1–3 business days
Institutional / enterprise inquiries
School / cram-school / education bulk licensing, invoice payment, quotes
Typical reply: 3–5 business days
02.Before reaching out, please check
- Whether the issue persists after updating your browser to the latest version
- Whether you've exceeded your plan's AI or PDF-export limits
- If there's an error message, include its text and a screenshot
- Sending from your registered email address speeds up identity verification
03.Support hours
We reply on weekdays 10:00–18:00 JST (excluding Japanese public holidays and the year-end break). As this is a solo operation, replies may take longer during busy periods.